As a courtesy to our patients we will verify your insurance coverage and submit your insurance claims for you. We will file both your primary and secondary insurance claims with the exception of Medicaid. Unfortunately, we cannot guarantee that the information provided by the insurance company is accurate, nor is it a guarantee of payment. It is best to call or visit your insurance carrier’s website in order to confirm coverage or obtain specific information regarding your policy. Your insurance is a contract between you and your insurance company. You are ultimately responsible for your bill.
Co-payments are due at the time of service. You are responsible for payments of all co-pays and deductibles. Any account with a balance due will receive a monthly statement. If you have insurance, your balance will be considered current from the day that the insurance pays its portion. Secondary insurances may significantly delay the billing process due to the time required for both primary and secondary insurance companies to process your claims. At this point, unpaid balances are due within 30 days of receipt of your statement. We try to be flexible and reasonable regarding payments. In extenuating circumstances, we will work with you to set up an interest-free payment plan. Please contact the billing office at 256-461-9654. Unpaid balances beyond 120 days may be referred to collections. We accept cash, check, MasterCard, Discover or Visa. We reserve the right to charge a $35 fee for all returned checks. Payments may be made at any of our three locations or we can accept credit card payments over the phone.
Arrangements for cash payments can be made for those patients without insurance coverage or who are considered “out of network” and choose not to have Nesin Therapy Services bill their insurance company directly. We would be happy to extend a courtesy discount to patients electing to self-pay. Payment arrangements can be made by speaking with the Office Manager prior to your initial visit. You will be issued a receipt/statement reflecting your cash payment so that you will have this information for tax or reimbursement needs.
In order to achieve the maximum benefit from your physical therapy treatment, it is important to maintain regular visits as prescribed. If you must cancel, please provide a 24 hour notice or you will be responsible for a $25 cancellation fee that is not billable to insurance. We realize that your reason for cancelling may be unavoidable and we may use our discretion in waiving the cancellation fee. However, giving us a 24 hour notice may allow us to schedule another patient in that appointment slot. Your consideration of others seeking treatment is greatly appreciated.
If you have further questions regarding billing or insurance please contact our billing office at 256-461-9654 or use our online contact form.